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Terms & Conditions

AFTER-SCHOOL CLASSES: After the first class, if your child is unable to attend the remaining classes, a full refund will be given.  Thereafter, no refunds (full or partial) will be given, even if your child misses 1 or more of the remaining classes.  To obtain a refund, please call Mad Science at (512) 892-1143 or (210) 651-1143.  Mad Science must be notified prior to the start of the 2nd class to receive a refund.  After that, no refunds will be given. If we do not get sufficient enrollment to hold the class, you will receive a full refund. 

BIRTHDAY PARTIES, SPECIAL EVENTS, and WORKSHOPS: At the time that you book a party, event or workshop, a credit card will be used to hold it unless other arrangements have been made. No charge will be made at that time. However, if you cancel within one week of the program date, a $50 cancellation fee will be charged.  No fee is charged if you reschedule more than 48 hours prior to the program date.  If you cancel within 24 hours of the program date, a $100 cancellation fee will be charged. 

CAMPS: If you cancel within 4 weeks prior to the camp start date, a $75 cancellation fee per camp will be charged. After the first day of camp, if your child does not wish to continue, the $75 cancellation fee will be charged and the balance will be refunded. However, you must call Mad Science at (512)892-1143 or (210)651-1143 prior to the start of the second day of camp to obtain a refund. After that, no refunds will be given. If we do not receive sufficient enrollment to hold the camp, we will give you a full refund. No fee is charged if you cancel more than 4 weeks prior to the applicable camp start date or if you move to another camp with space available. 

DEFERRED PAYMENT FOR CAMPS: With our deferred plan, we will charge your credit card or deposit your checks on the 15th of the month preceding your desired camp date. (For example: If you sign up on February 1st for a camp that starts on July 7th, your credit card will be charged on June 15th.) If you are paying by check you can send in separate checks for each month. If you send in only one check, it will be deposited the month prior to your first scheduled camp.     

If a child is removed from a program due to behavioral issues or a parent consistently arriving late to pick up, no refund will be issued.


NSF Checks: A $35.00 fee will be charged for all returned checks.

Video & Photo Release Permission: By selecting yes to the “Do you consent to this child being photographed/videoed during the activity for promotional purposes?”, you consent to the photographing of your child and the recording of his/her voice and the use of these photographs and/or recordings singularly or in conjunction with other photographs and/or recordings for advertising, publicity, commercial or other business purposes. You understand that the term "photograph" as used herein encompasses both still photographs and motion picture footage.  You hereby release and waive MAD SCIENCE GROUP INC. (“Mad Science” ) , Mad Science of Austin & San Antonio and any of it’s associated or affiliated companies, franchisees, their directors, officers, agents and employees, and appointed advertising agencies, their directors, officers, agents and employees from all claims of every kind including without limitation, any rights and claims relating to royalties or compensation, editing, alteration, copyright, distribution, misappropriation, libel, rights of privacy and/or publicity on account of such use.  You further consent to the reproduction and/or authorize Mad Science to reproduce and use said photographs and recordings of your child’s voice and image, for use in all domestic and foreign markets. Further, you understand that others, with or without the consent of Mad Science may use and/or reproduce such photographs and recordings.

If you have any questions, please call (512)892-1143 or (210)651-1143.




Mad Science Educational Toy Division

The Mad Science Educational Toy Division is the Mad Science department that is responsible for the endorsement and development of science toys for the retail market. We aim to provide high-quality, educational, science-themed toys that will enrich your child’s play time!

Shipping

Shipping is free on all our science kit orders. There are no additional shipping charges.

Presently, we are only able to sell and ship to customers who have purchased either a Mad Science after-school program, workshop or camp through our online registration system.

Invoicing

Once your product order has been placed, an invoice from the Mad Science Educational Toy Division will be sent to you via the email address that you’ve you provided during your account setup.

Order Tracking

Once your product has been shipped, your shipment confirmation and tracking information will be sent to you via the email address you’ve provided when you set up your account.

Shipping Timeframe

Unforeseen delays notwithstanding, we estimate 4-8 days of shipping upon your receipt of a shipment confirmation email from the Mad Science Educational Toy Division.

Returns

Product return policies for damaged or defective products are specific to each toy manufacturer we endorse. If you have any questions about this or wish to return a damaged or defective product only, please call our customer care team within 10 days of receiving your shipment at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

We do not issue store credits or refunds at this time. The Mad Science Educational Toy Division, or the retail product partners that we endorse, whichever the case may be depending on the respective return policies, will replace a damaged or defective item by shipping a new one. However, we will not exchange a damaged or defective item for another item outright.

If you have an item that you need to return, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

Cancellations

Our platform cannot support order cancellations at the present time due to the fact that orders and shipping are processed immediately after the time of purchase.

Warranty Policy

All warranties are specific to the respective toy manufacturers we endorse. If you have any questions about this, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

Coupon Codes

Coupon codes are applicable to programs only and are not valid towards the Mad Science Educational Toy Division products.

Gift Receipts

Presently, the Mad Science Educational Toy Division does not offer gift receipts.

Out of Stock

Should a product that you ordered be out of stock, we will either contact you to issue a refund or advise you of the shipping delay timeframe.

Use of Personal Information

With your consent, the Mad Science Educational Toy Division may use your personal information in order to enhance your customer experience, respond to your requests, improve our customer service, tailor offerings and advertisements to you, communicate with you about products, services, special offerings and events or programs offered by Mad Science or our marketing partners that may be of interest to you. We participate in interest-based advertising and we or others may use information about you to deliver to you or allow you to see certain advertising based on your interests, searches you perform or information you provide.

Mad Science may also use this information to analyze and manage its businesses. Data may be collected as to facilitate the ability of Mad Science to communicate with you and to support business functions such as fulfillment, internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions. You may withdraw your consent to the use of your personal information at any time.

Protection of Personal Information

Mad Science Group Inc., and its franchisees, use industry-standard security techniques on its platforms to help protect against the loss, misuse or alteration of information collected from patrons online. When you access your account information or transmit personally identifiable data to the Mad Science Group Inc. website, or Mad Science Group Inc.-affiliated websites, that information is stored on servers that Mad Science Group Inc., and its franchisees, have attempted to secure from unauthorized access or intrusion. Mad Science Group Inc. is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

Personal information will be preserved by the Mad Science Educational Toy Division for a period not exceeding eight (8) years, and never past your child’s 13th birthday.

Upon the aforementioned term(s), all personal information collected will be discarded in a manner consistent with the highest industry standards.