Terms & Conditions
AFTER-SCHOOL PROGRAMS : After the first class, if your child is unable to attend the remaining classes, a full refund will be given. Thereafter, no refunds (full or partial) will be given, even if your child misses 1 or more of the remaining classes. To obtain a refund, please call Mad Science at (801) 292-8646. Mad Science must be notified prior to the start of the 2nd class to receive a refund. After that, no refunds will be given. If we do not get sufficient enrollment to hold the class, you will receive a full refund. If you have a concern about the class please call to discuss your concerns. If we cannot solve the problem, you will receive an appropriate refund.
BIRTHDAY PARTIES : At the time that you book a party your credit card will be charged a non-refundable deposit of $25.00.
CAMPS : If you cancel any time before the first day of class you will receive a full refund. You must call and cancel before the first day of class. If after the first day of camp, your child does not wish to continue, you can receive a prorated refund excluding the 1 class day of class. However, you must call Mad Science at (801) 292-8646 prior to the start of the second day of camp to obtain a refund. After that, no refunds will be given. If we do not receive sufficient enrollment to hold the camp, we will give you a full refund. You are always welcome to change to a different camp that better fits your needs.
MISC : If a child is removed from a program due to behavioral issues or a parent consistently arriving late to pick up, no refund will be issued.
NSF Checks: A $35.00 fee will be charged for all returned checks.
If you have any questions about these Terms and Conditions, please call (801) 292-8646.
Mad Science Educational Toy Division
The Mad Science Educational Toy Division is the Mad Science department that is responsible for the endorsement and development of science toys for the retail market. We aim to provide high-quality, educational, science-themed toys that will enrich your child’s play time!
Shipping is free on all our science kit orders. There are no additional shipping charges.
Presently, we are only able to sell and ship to customers who have purchased either a Mad Science after-school program, workshop or camp through our online registration system.
Once your product order has been placed, an invoice from the Mad Science Educational Toy Division will be sent to you via the email address that you’ve you provided during your account setup.
Once your product has been shipped, your shipment confirmation and tracking information will be sent to you via the email address you’ve provided when you set up your account.
Unforeseen delays notwithstanding, we estimate 4-8 days of shipping upon your receipt of a shipment confirmation email from the Mad Science Educational Toy Division.
Product return policies for damaged or defective products are specific to each toy manufacturer we endorse. If you have any questions about this or wish to return a damaged or defective product only, please call our customer care team within 10 days of receiving your shipment at 1-844-MAD-TOYS (1-844-623-8697) or email us at firstname.lastname@example.org and one of our team members will be happy to help you.
We do not issue store credits or refunds at this time. The Mad Science Educational Toy Division, or the retail product partners that we endorse, whichever the case may be depending on the respective return policies, will replace a damaged or defective item by shipping a new one. However, we will not exchange a damaged or defective item for another item outright.
If you have an item that you need to return, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at email@example.com and one of our team members will be happy to help you.
Our platform cannot support order cancellations at the present time due to the fact that orders and shipping are processed immediately after the time of purchase.
All warranties are specific to the respective toy manufacturers we endorse. If you have any questions about this, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at firstname.lastname@example.org and one of our team members will be happy to help you.
Coupon codes are applicable to programs only and are not valid towards the Mad Science Educational Toy Division products.
Presently, the Mad Science Educational Toy Division does not offer gift receipts.
Out of Stock
Should a product that you ordered be out of stock, we will either contact you to issue a refund or advise you of the shipping delay timeframe.
Use of Personal Information
With your consent, the Mad Science Educational Toy Division may use your personal information in order to enhance your customer experience, respond to your requests, improve our customer service, tailor offerings and advertisements to you, communicate with you about products, services, special offerings and events or programs offered by Mad Science or our marketing partners that may be of interest to you. We participate in interest-based advertising and we or others may use information about you to deliver to you or allow you to see certain advertising based on your interests, searches you perform or information you provide.
Mad Science may also use this information to analyze and manage its businesses. Data may be collected as to facilitate the ability of Mad Science to communicate with you and to support business functions such as fulfillment, internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions. You may withdraw your consent to the use of your personal information at any time.
Protection of Personal Information
Mad Science Group Inc., and its franchisees, use industry-standard security techniques on its platforms to help protect against the loss, misuse or alteration of information collected from patrons online. When you access your account information or transmit personally identifiable data to the Mad Science Group Inc. website, or Mad Science Group Inc.-affiliated websites, that information is stored on servers that Mad Science Group Inc., and its franchisees, have attempted to secure from unauthorized access or intrusion. Mad Science Group Inc. is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.
Personal information will be preserved by the Mad Science Educational Toy Division for a period not exceeding eight (8) years, and never past your child’s 13th birthday.
Upon the aforementioned term(s), all personal information collected will be discarded in a manner consistent with the highest industry standards.