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Terms & Conditions

After School Program Cancellation and Refund Policy:  

Cancellations received at least one week prior to the date of the first class will receive a full refund of the registration fee. 

Cancellations received after this date, but prior to the second class, will receive a refund, minus a $15 administrative charge. 

There are no refunds for cancellations after the second class of the program. There are no refunds or makeups for missed classes. If school is cancelled due to weather or other events, the class will be rescheduled. 

Parents must pick up students on time at the end of each class. Persistent late pick-ups are cause for dismissal from Mad Science with no refunds offered. 

Students are expected to act in a manner appropriate for a school environment. Persistent behavioral issues will be addressed with parents and the school, and could result in dismissal from the Mad Science program. 

 

Camp Program Cancellation and Refund Policy:

For all camp registrations that occur through Mad Science (i.e. our on-line registration system), cancellations by you that occur greater than 30 days prior to the start of the camp will be subject to a $15 service charge. Cancellations requested between 8 and 30 days prior to the start of the camp will be subject to a $40 service charge. No refunds will be given for cancellations inside of 8 days prior to the start of the camp. At any time prior to the start of a camp, you may transfer your registration to another child with no service charge. 

If we do not get sufficient enrollment to hold the camp, Mad Science will make every effort to provide alternative camp locations or you will be offered the option of a full refund.

Should your child be removed from a camp due to behavioral issues or consistent late pick-ups, there will be no refund.

For our partner locations where Mad Science is offered as a part of their existing camp offerings, the refund policy may be different than ours. Please check with your location for their specific refund policy.

 

By enrolling your child in Mad Science programs, you authorize Mad Science to publish and copyright all photographs or videography in which your child may appear while participating in an Mad Science program. You further consent that Mad Science may transfer or use such photographs in all manner of marketing materials, including, but not limited to: brochures, online advertising, web pages, displays/posters and like publications, literature or other materials without limitation or reservation.


Mad Science Educational Toy Division

The Mad Science Educational Toy Division is the Mad Science department that is responsible for the endorsement and development of science toys for the retail market. We aim to provide high-quality, educational, science-themed toys that will enrich your child’s play time!

Shipping

Shipping is free on all our science kit orders. There are no additional shipping charges.

Presently, we are only able to sell and ship to customers who have purchased either a Mad Science after-school program, workshop or camp through our online registration system.

Invoicing

Once your product order has been placed, an invoice from the Mad Science Educational Toy Division will be sent to you via the email address that you’ve you provided during your account setup.

Order Tracking

Once your product has been shipped, your shipment confirmation and tracking information will be sent to you via the email address you’ve provided when you set up your account.

Shipping Timeframe

Unforeseen delays notwithstanding, we estimate 4-8 days of shipping upon your receipt of a shipment confirmation email from the Mad Science Educational Toy Division.

Returns

Product return policies for damaged or defective products are specific to each toy manufacturer we endorse. If you have any questions about this or wish to return a damaged or defective product only, please call our customer care team within 10 days of receiving your shipment at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

We do not issue store credits or refunds at this time. The Mad Science Educational Toy Division, or the retail product partners that we endorse, whichever the case may be depending on the respective return policies, will replace a damaged or defective item by shipping a new one. However, we will not exchange a damaged or defective item for another item outright.

If you have an item that you need to return, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

Cancellations

Our platform cannot support order cancellations at the present time due to the fact that orders and shipping are processed immediately after the time of purchase.

Warranty Policy

All warranties are specific to the respective toy manufacturers we endorse. If you have any questions about this, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

Coupon Codes

Coupon codes are applicable to programs only and are not valid towards the Mad Science Educational Toy Division products.

Gift Receipts

Presently, the Mad Science Educational Toy Division does not offer gift receipts.

Out of Stock

Should a product that you ordered be out of stock, we will either contact you to issue a refund or advise you of the shipping delay timeframe.

Use of Personal Information

With your consent, the Mad Science Educational Toy Division may use your personal information in order to enhance your customer experience, respond to your requests, improve our customer service, tailor offerings and advertisements to you, communicate with you about products, services, special offerings and events or programs offered by Mad Science or our marketing partners that may be of interest to you. We participate in interest-based advertising and we or others may use information about you to deliver to you or allow you to see certain advertising based on your interests, searches you perform or information you provide.

Mad Science may also use this information to analyze and manage its businesses. Data may be collected as to facilitate the ability of Mad Science to communicate with you and to support business functions such as fulfillment, internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions. You may withdraw your consent to the use of your personal information at any time.

Protection of Personal Information

Mad Science Group Inc., and its franchisees, use industry-standard security techniques on its platforms to help protect against the loss, misuse or alteration of information collected from patrons online. When you access your account information or transmit personally identifiable data to the Mad Science Group Inc. website, or Mad Science Group Inc.-affiliated websites, that information is stored on servers that Mad Science Group Inc., and its franchisees, have attempted to secure from unauthorized access or intrusion. Mad Science Group Inc. is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

Personal information will be preserved by the Mad Science Educational Toy Division for a period not exceeding eight (8) years, and never past your child’s 13th birthday.

Upon the aforementioned term(s), all personal information collected will be discarded in a manner consistent with the highest industry standards.