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Terms & Conditions

PAYMENTS & CANCELLATIONS

All credit card payments are processed in full at the time of registration on this web site. Payments by check may be mailed in to Mad Science, however any registration for which we have not received payment within 10 days of said registration will be considered cancelled.

Refund / Cancellation Policy

No refunds will be issued for early withdrawal due to absences (for any reason including sickness), behavioral dismissals, power failures, unforeseeable events not within the control of Mad Science or other acts of nature. If students leave our program early for ANY reason, the tuition is NOT prorated and no refund will be issued. If a student becomes sick prior to their registered program Mad Science will work with each family to move them to another program during the same year. There typically is a $25 change fee for all registration changes. If a doctor’s note is provided, Mad Science may issue a credit for the time period that the student was ill.

After School Programs: Children who do not enjoy the first session of an After School Program can withdraw and receive a full refund if the registration was made directly with Mad Science (as opposed to a school or site sponsored program). After the first day of class, no refunds will be issued. Mad Science schedules one guaranteed make-up date per course for weather-related cancellations or changes in the school calendar (provided that the hosting site allows for this) If more than one such cancellation occurs, make-up classes will be held at the discretion of Mad Science and depend on the availability of the instructor and the facility. No refunds will be issued if multiple classes are cancelled by the school or school district.

Camp: If you choose to pay by mailing a check, we expect payment within 10 days unless you have made other arrangements. If payment has not been received, we will make one courtesy phone call, and then drop the child from the roster. If you register within one week of the start of a program, payment must be received before the program starts. Checks must be mailed to the Mad Science office - instructors will not accept checks at the school/camp.

If you cancel within 4 weeks prior to the camp start date, a $50 cancellation fee per camp will be charged. After the first day of camp, if your child does not wish to continue, the $50 cancellation fee will be charged and the balance will be refunded. However, you must call Mad Science at (914) 948-8319 prior to the start of the second day of camp to obtain a refund. After that, no refunds will be given. If we do not get sufficient enrollment to hold the camp (a minimum of 10 children per half-day camp) we will refund your credit card. There is a $5 fee charged if you cancel more than 4 weeks prior to the applicable camp start date. These policies apply only to camps which Mad Science handles the registration directly as our partners may have their own refund policies.

All cancellations must be submitted in writing and submitted to the Mad Science office no later than two weeks prior to the start of any program. Please note that refunds will not be issued without written confirmation from parent or guardian, stating that the student's parent/guardian is aware of Mad Science's cancellation policy and they understand that the cancellation fee amount is non-refundable. (The cancellation fee for Mad Science programs is $100 per program per student.) The cancellation may be emailed, mailed via United States Postal Service, or faxed. To cancel via email send to info@madsciencenyc.com; note in the subject line “Cancellation”. To cancel by mail via the United States Postal Service, send to: 

Mad Science
Attention: Education Coordinator
56 Lafayette Ave. Suite 340
White Plains , NY 10603 .
Attention: Cancellation.

SITE SPECIFIC CONDITIONS FOR DYLAN'S CANDY BAR PROGRAMS
Dylan’s Candy Bar is not responsible in any way for supervision of minor children attending an event, or for the actions of a minor child at an event.  In addition, parents or guardians of minor children are responsible for ensuring that minor children arrive safely at an event, and for ensuring that minor children depart from the event in a safe and appropriate manner, including without limitation arranging for appropriate transportation and supervision for minor children in going to or from the event.

PRIVACY POLICY

Your Privacy Is Our Concern Too

At Mad Science we know that your privacy is important to you. It’s important to us, too. We take privacy very seriously, and we work hard to respect and protect you and your child's privacy.

Privacy Policy Changes

We reserve the right to modify our Privacy Policy at any time. In the event that we make a material modification to our policy, we will change the “Updated” date at the top of this page to reflect the date of the modification.

We Do Not Share Your Information With Third Parties Mad Science does not share email addresses or any other personal information with third parties interested in contacting you or collecting information about you. Furthermore, we DO NOT sell, rent, give or trade personal information we collect from online, phone or paper registrations.

Your Credit Card Information And Transactions Are Secure "For your convenience, you may have us bill you or you can pay for your orders by credit card.

We use state-of-the-art Secure Socket Layer (SSL) encryption technology to safeguard and protect your personal information and transactions over the Internet. Your information, including your credit card information, is encrypted and cannot be read as it travels over the Internet."

Background Checks

At Mad Science we require NY State Dept of Education background checks for Instructors, Directors, Managers, and Corporate staff who will be onsite for any duration of time at our locations. We take the safety and security of your child very seriously and require criminal background checks for anyone authorized by Mad Science to be in contact with your child for the duration of a program.  


Mad Science Educational Toy Division

The Mad Science Educational Toy Division is the Mad Science department that is responsible for the endorsement and development of science toys for the retail market. We aim to provide high-quality, educational, science-themed toys that will enrich your child’s play time!

Shipping

Shipping is free on all our science kit orders. There are no additional shipping charges.

Presently, we are only able to sell and ship to customers who have purchased either a Mad Science after-school program, workshop or camp through our online registration system.

Invoicing

Once your product order has been placed, an invoice from the Mad Science Educational Toy Division will be sent to you via the email address that you’ve you provided during your account setup.

Order Tracking

Once your product has been shipped, your shipment confirmation and tracking information will be sent to you via the email address you’ve provided when you set up your account.

Shipping Timeframe

Unforeseen delays notwithstanding, we estimate 4-8 days of shipping upon your receipt of a shipment confirmation email from the Mad Science Educational Toy Division.

Returns

Product return policies for damaged or defective products are specific to each toy manufacturer we endorse. If you have any questions about this or wish to return a damaged or defective product only, please call our customer care team within 10 days of receiving your shipment at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

We do not issue store credits or refunds at this time. The Mad Science Educational Toy Division, or the retail product partners that we endorse, whichever the case may be depending on the respective return policies, will replace a damaged or defective item by shipping a new one. However, we will not exchange a damaged or defective item for another item outright.

If you have an item that you need to return, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

Cancellations

Our platform cannot support order cancellations at the present time due to the fact that orders and shipping are processed immediately after the time of purchase.

Warranty Policy

All warranties are specific to the respective toy manufacturers we endorse. If you have any questions about this, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

Coupon Codes

Coupon codes are applicable to programs only and are not valid towards the Mad Science Educational Toy Division products.

Gift Receipts

Presently, the Mad Science Educational Toy Division does not offer gift receipts.

Out of Stock

Should a product that you ordered be out of stock, we will either contact you to issue a refund or advise you of the shipping delay timeframe.

Use of Personal Information

With your consent, the Mad Science Educational Toy Division may use your personal information in order to enhance your customer experience, respond to your requests, improve our customer service, tailor offerings and advertisements to you, communicate with you about products, services, special offerings and events or programs offered by Mad Science or our marketing partners that may be of interest to you. We participate in interest-based advertising and we or others may use information about you to deliver to you or allow you to see certain advertising based on your interests, searches you perform or information you provide.

Mad Science may also use this information to analyze and manage its businesses. Data may be collected as to facilitate the ability of Mad Science to communicate with you and to support business functions such as fulfillment, internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions. You may withdraw your consent to the use of your personal information at any time.

Protection of Personal Information

Mad Science Group Inc., and its franchisees, use industry-standard security techniques on its platforms to help protect against the loss, misuse or alteration of information collected from patrons online. When you access your account information or transmit personally identifiable data to the Mad Science Group Inc. website, or Mad Science Group Inc.-affiliated websites, that information is stored on servers that Mad Science Group Inc., and its franchisees, have attempted to secure from unauthorized access or intrusion. Mad Science Group Inc. is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

Personal information will be preserved by the Mad Science Educational Toy Division for a period not exceeding eight (8) years, and never past your child’s 13th birthday.

Upon the aforementioned term(s), all personal information collected will be discarded in a manner consistent with the highest industry standards.