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Terms & Conditions

Notifications

Email receipts are emailed to the address on your account upon completion of payment.
An email reminder is sent 1-7 days prior to the start of class . Notice of schedule changes and make-up sessions is sent via email as needed. Please add noreply@madscience.org to your address book to avoid notification delays.  

The school receives a roster prior to start of the 1st class. Most schools announce Mad Science classes each week on class day. We do not pick up children from their classroom. We do take roll each class.


You may want to remind your child or send a note to the child’s teacher so that the teacher can remind your child to go to Mad Science class. 

Behavior 

Mad Science strives at all times to provide fun and safe science activities for all children participating in our programs. To fulfill this commitment, we ask that all children enrolled adhere to basic behavioral guidelines.  

Our instructors set clear boundaries and expectations as to appropriate conduct, and we will hold all students to these expectations. We ask your cooperation should you be notified of discipline problems. It is our intention to provide children with, not deprive them of, exciting and fun science. It is only when a child interrupts this positive learning environment that we would take any such action. If necessary, Mad Science may ask that your child be removed from the program. In such a case, any refund would be at the sole discretion of Mad Science.    

 Mad Science also has expectations of the parents whose children are enrolled in our programs. Only children with a sincere interest in our programs and the necessary maturity to handle this environment and these learning activities should participate.  All children are expected to maintain proper behavior while attending the program. If a child displays disruptive, disrespectful, or inappropriate behavior and repeated warnings by Mad Science fail to yield results, parents will be contacted. If the behavior continues, the child will be dismissed from the program and no refund will be given.

Parents

By enrolling your child in any Mad Science program you agree to the following terms and conditions: 

• A Mad Science program can refer to any or all of the following: after-school programs whether administered by Mad Science, your child’s school or a third party provider of children’s activities; in-class workshops whether for school-aged or pre-school students; scout workshops; camps; school holiday mini-camps; shows, assemblies or other entertainment events; or birthday parties. 

• You are the parent or legal guardian of the enrolled child and have full legal authority on behalf of said child.

• You certify that your child is physically able to participate in all Mad Science activities. 

• You understand that failure to abide by the policies and guidelines as outlined by your child’s instructor may result in the revocation of your child’s enrollment. Further, you understand that damage to equipment and/or the facility due to reckless acts and/or deliberate indifference by your child will be your financial responsibility.

• You agree that Mad Science of St. Louis assumes no responsibility for injuries or losses caused by situations or inappropriate behavior beyond their control.

• You agree that Mad Science of St. Louis is not responsible for stains, spills and other damage to student clothing that occur during the normal course of a Mad Science program. Science can be messy sometimes, and students should be dressed accordingly. 

• In the event that you cannot be contacted, you fully authorize Mad Science of St. Louis and its employees and/or representatives and any medical personnel, hospital and/or physician to give medical attention to your child.

• You release and agree to indemnify and hold harmless The Mad Science Group (a division of 2946033 Canada Inc.), Mad Science of St. Louis, its principals, officers, employees, agents and representatives, from any and all claims of any nature for injury or loss that may result from such participation, preparation for such participation or spectatorship of any and all Mad Science programs, its activities and preparations.      

  • Food and Allergens
  • Medical

    Dismissal

  • Cancellation and Withdrawls 
  • Payment 


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    Mad Science Educational Toy Division

    The Mad Science Educational Toy Division is the Mad Science department that is responsible for the endorsement and development of science toys for the retail market. We aim to provide high-quality, educational, science-themed toys that will enrich your child’s play time!

    Shipping

    Shipping is free on all our science kit orders. There are no additional shipping charges.

    Presently, we are only able to sell and ship to customers who have purchased either a Mad Science after-school program, workshop or camp through our online registration system.

    Invoicing

    Once your product order has been placed, an invoice from the Mad Science Educational Toy Division will be sent to you via the email address that you’ve you provided during your account setup.

    Order Tracking

    Once your product has been shipped, your shipment confirmation and tracking information will be sent to you via the email address you’ve provided when you set up your account.

    Shipping Timeframe

    Unforeseen delays notwithstanding, we estimate 4-8 days of shipping upon your receipt of a shipment confirmation email from the Mad Science Educational Toy Division.

    Returns

    Product return policies for damaged or defective products are specific to each toy manufacturer we endorse. If you have any questions about this or wish to return a damaged or defective product only, please call our customer care team within 10 days of receiving your shipment at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

    We do not issue store credits or refunds at this time. The Mad Science Educational Toy Division, or the retail product partners that we endorse, whichever the case may be depending on the respective return policies, will replace a damaged or defective item by shipping a new one. However, we will not exchange a damaged or defective item for another item outright.

    If you have an item that you need to return, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

    Cancellations

    Our platform cannot support order cancellations at the present time due to the fact that orders and shipping are processed immediately after the time of purchase.

    Warranty Policy

    All warranties are specific to the respective toy manufacturers we endorse. If you have any questions about this, please call our customer care team at 1-844-MAD-TOYS (1-844-623-8697) or email us at customercare@madscience.org and one of our team members will be happy to help you.

    Coupon Codes

    Coupon codes are applicable to programs only and are not valid towards the Mad Science Educational Toy Division products.

    Gift Receipts

    Presently, the Mad Science Educational Toy Division does not offer gift receipts.

    Out of Stock

    Should a product that you ordered be out of stock, we will either contact you to issue a refund or advise you of the shipping delay timeframe.

    Use of Personal Information

    With your consent, the Mad Science Educational Toy Division may use your personal information in order to enhance your customer experience, respond to your requests, improve our customer service, tailor offerings and advertisements to you, communicate with you about products, services, special offerings and events or programs offered by Mad Science or our marketing partners that may be of interest to you. We participate in interest-based advertising and we or others may use information about you to deliver to you or allow you to see certain advertising based on your interests, searches you perform or information you provide.

    Mad Science may also use this information to analyze and manage its businesses. Data may be collected as to facilitate the ability of Mad Science to communicate with you and to support business functions such as fulfillment, internal business processes, marketing, authentication, customer service, fraud prevention, and public safety and legal functions. You may withdraw your consent to the use of your personal information at any time.

    Protection of Personal Information

    Mad Science Group Inc., and its franchisees, use industry-standard security techniques on its platforms to help protect against the loss, misuse or alteration of information collected from patrons online. When you access your account information or transmit personally identifiable data to the Mad Science Group Inc. website, or Mad Science Group Inc.-affiliated websites, that information is stored on servers that Mad Science Group Inc., and its franchisees, have attempted to secure from unauthorized access or intrusion. Mad Science Group Inc. is not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

    Personal information will be preserved by the Mad Science Educational Toy Division for a period not exceeding eight (8) years, and never past your child’s 13th birthday.

    Upon the aforementioned term(s), all personal information collected will be discarded in a manner consistent with the highest industry standards.